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Level 2 Listening: When we listen at level 2, there is a deeper focus on the person being listened to.This often means not even being aware of the context. We notice what they say as well as how they say it and what they don't say.
When working with people to solve a problem, it is not enough to tell them what the problem is.To connect with your client and have them experience you as an effective lawyer requires you to maintain superior listening skills along with asking effective questions.Factors that may work against effective listening include: When we really listen to a client, we begin to hear different levels of communication.We are aware of the context and the impact of the context on all parties.We include all our senses, in particular our intuition.
You evidence your understanding or wisdom by listening to your client - not just asking questions or delivering the service.